Refund policy
Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help with refunds.
Eligibility for Refunds:
- Refunds are only available for damaged, defective, incorrect items, or if you are unsatisfied with the product.
- Requests for a refund must be made within 30 days of receiving your order.
- To be eligible for a refund, you must provide proof of purchase, clear photos of the issue, and a brief explanation of why you are unsatisfied with the product.
Refund Process:
- Contact us at clientservices@nonpareilgold.com with your order number and a description of the issue.
- Our team will review your request and notify you of approval or rejection within 2-3 business days.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
Non-Refundable Items:
- Items marked as final sale or refund requests made after the 30-day refund period.
Late or Missing Refunds:
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Still not received? Please contact us at clientservices@nonpareilgold.com.
Contact Us:
If you have any questions about your refund, please email us at clientservices@nonpareilgold.com.